FAQ & Site Info
How is AndroidRetailWorld going to deal with the shipping backlog on the West Coast ports? (As of Nov 1st, 2021)
At AndroidRetailWorld.com we have been in close communication with our vendors overseas, and we have a long-term relationship with our main vendor, and as such we get immediate response to all our shipping inquiries. The truth is, however, that the pandemic has added some unforeseen consequences. Some of these can be dealt with through sound management principles, communications and logistical skills, and good old-fashioned networking mojo. But some of these obstacles cannot be overcome through mere charismatic moxie, and without pointing fingers of blame at any entity, organization, business or governmental body, we are adjusting by focusing mainly on providing high quality, affordable products to our customers. Our company, in unison with other online companies, have brought these concerns to our overseas vendors and manufacturers. In our case, warehouses have been established within the United States, and shipping will be processed tio the extent possible. In other words, not all product lines have been transferred to U.S. based warehouse just yet., and many of our most popular items still ship from their original locations. To help our customers, we will clearly mark any US-based items in the product titles and in the product description pages on our site. Thus far, we have been steadfast in trying to provide free shipping within the continental United States, and we are continuing to look at ways to minimize not only shipping delivery times, but also our cost to ship. One method we will not employ is using so-called "no packet" shipping. This hybrid shipping method is a way to reduce shipping costs to merchants by not having to provide a tracking number with a particular shipment. This method proves very useful to large multinational corporations, companies and organizations shipping multiple containers of products. Though the cost reduction is also passed down to the smaller companies, we have noticed a rather large upward spike in missing shipments being reported. This leaves the mom and pop shop owner or the "newbie netpreneur" in the lurch in the case of a missing shipment, resulting in time-consuming re-orders and customer-killing e-mails and correspondence to customers who don't want to hear anything but "Where is the product I ordered from you?" It's a tough question, one made especially hard when one does not know the answer, So we don't use this option, whether its referred to as "e-packet" or "no packet" shipping. If we cannot get a tracking number to track our customer's' purchases, than we will not use that shipping method, end of story, full-stop.
We appreciate the attention the store has drawn since we opened the site back in June, 2020. Though the pandemic, for the mosr part, is in the rear view mirror, we have decided to continue the "Buyers' Only Personal Lifetime Promo Code" program, giving all buyers a full 15% discount on all future purchases within our store. You receive the promo code in an email which is sent out after we receive confirmation of your product delivery. As we said last year we won't be able to extend this offer forever, but those shoppers who get on board and make purchases between now and the end of the year (12/31/22) are GUARANTEED 15% OFF on all future purchases at AndroidRetailWorld.com or our eCrater Marketplace store AndroidRetailWorld (https://AndroidRetailWorld.eCrater.com). Just make sure you apply the promo code during your checkout process when purchasing merchandise from our store. We are trying as best we can to be mindful of the effect that inflation is having, and we are trying to maintain our low prices as best we can.
The promo code is given to anyone who makes a purchase at our store (https://AndroidRetailWorld.eCrater.com, or AndroidRetailWorld.com. We own the domain name, but have decided for now to stay on the eCrater marketplace.) Once a customer makes a purchase at our store (at regular listed prices) that customer will then receive an email after the purchase has been confirmed and funds received with their own promo code. NOTE: The promo code is good for 15% off any item in the store, and applies to item price only, shipping costs, if any, will not be discounted. WARNING: These codes have been developed specifically for each customer and it is NOT transferable. These codes are developed for the individual receiving it, and contain information within the code that we use to confirm your identity as one of our existing customers. We share your personally identifiable information with NO ONE! You are to use these codes yourself for you and your family. If you give the code to someone else and they purchase an item using a code not given to them, they will be restricted from using our site, and the customers' Lifetime promo code privilege will be revoked. This restriction is designed to do TWO THINGS: 1) maintain your privacy and 2) provide the best possible value to our customers, and putting our customers' privacy at risk is in no way considered "best practices" We run an honest shop, and intend to continue running it that way.
The truth is you may find lower prices elsewhere occasionally, but all items we stock and sell are brand new in box, factory-sealed. From time to time, we may have some discounted 'refurbished' items, but if so it would be clearly stated on that items' description page. It should be noted here that regardless of condition, all items are backed by the same 30-day refund policy and conditions.
It's easy! Order the items you wish to purchase from our store and go to the Checkout Page. Once you have completed your details and the amount and type of products you are ordering you will see directly below the last product item listed for purchase a box with the words "APPLY PROMO CODE" in it...Simply type in the name of the Promo Code being offered at the time (No quotation marks, just the text) and you will instantly see your savings before finalizing your purchase. Yes, it is that simple! UPDATE EFFECTIVE 02/01/2022: All "Buyers' Only" promo codes issued on or before 1/31/2022 will remain in effect as a 15% discount for lifetime. Codes issued to customers on or after 02/01/2022 will be good for 12.5% discounts for the remainder of the customers' lifetime, for products on our site at AndroidRetailWorld.com (whether it be a sale made from the eCRATER marketplace, or originated from a visit to our domain.)
Of course, we'll make every available attempt to make sure you are satisfied with our products and services, but if in fact, you're not satisfied with your purchase we will offer you a full refund, if returned within 30 days (in original packaging with all enclosures) in the manner you paid (i.e. credit on your card account, or cash refund if paid by cleared cashiers' check or money order. "Cash refund" as it pertains to this agreement would be in the form of a prepaid Visa/Mastercard debit card gift card mailed to the address on record from the transaction being refunded. If the amount to be refunded is less than $20.00 then a United States Postal Money order will be sent to the name and address on record from the refunded transaction.) If the product arrived damaged during shipment, we will replace your order immediately upon receipt of the returned item. Please contact us via email first so we can issue you an RMA number prior to you shipping it back to us. If you have any additional questions or concerns, please email us at ClientResponseDept@AndroidLifeStyle.com. Note: We reserve the right if a particular item has been ordered and we are out of stock to fulfill the order with a substantially similar item (i.e same item under a different brand name) or, in the event the item has been discontinued, the upgraded version of the same or similar item. In these cases, we would be sure that the specs were at least the same or better, and in NO case would we complete the order using refurbished products or products with lower specs, or with less advanced features. On a few of our items, the refund policy is reduced to only seven (7) dyas after confirmed delivery, and that merely reflects the policy of some of the vendors we deal with. If such a reduction exists for a particular product, it will be clearly indicated with the products' description page.
Yes...International orders are welcome, please see item description page and shipping Weight Matrix page to see if we ship to your country as well as shipping charge information. NOTE: We do not ship to all countries and AndroidRetailWorld.com will not ship to any individuals, NGO's, governments, or any other entities listed on any sanctions list issued by the United States Government.